Terms & Conditions
- You must read and understand the terms and conditions when using our services
The website https://axestonefastcruise.com (“Site”) is operated and managed by SanurFastBoat.com as part of its ferry booking management platform. By accessing or using this Site, you confirm that you are at least 18 years old and agree to be bound by these Terms of Use, including related policies such as confidentiality policies and FAQs.
SanurFastBoat.com reserves the right to update or modify these terms at any time without prior notice, and continued use of the Site constitutes acceptance of any changes. If you use other services provided by SanurFastBoat.com, you also agree to comply with the specific terms and conditions applicable to those services.
General Policy
- Pricing Information: Information and prices listed on https://axestonefastcruise.com are subject to change at any time. Bookings and prices are only considered confirmed after advance payment has been completed and a booking confirmation has been issued.
- Price Updates: Any updates to pricing or service information will be published on the official website https://axestonefastcruise.com.
- Local Time: All times mentioned on this website follow local Bali time (GMT+8).
- Customer Service: Reservation assistance is available daily from 08:00 to 22:00 (GMT+8) via WhatsApp, email, or phone through the SanurFastBoat.com booking support team.
- Travel Insurance: Fast boat tickets do not include travel insurance. Insurance coverage, if any, is provided according to the policy of each fast boat operator.
- Luggage: Each passenger is allowed a maximum of 2 pieces of luggage with a combined weight not exceeding 20 kg. Additional charges may apply for excess luggage.
- Transit Stops: Some routes, especially those traveling to or from Gili Air, Gili Trawangan, or Lombok, may include transit stops depending on the operator’s route arrangements.
- Reschedules & Cancellations: Requests for rescheduling or cancellation are subject to the policies and conditions set by the respective fast boat operator.
- Schedule Changes: Departure schedules may change due to operational considerations from the fast boat operator.
- Delays: Departure times may occasionally be delayed due to operational, weather, or harbor conditions beyond control.
- Cancellations Due to Conditions: Trips may be canceled due to unforeseen circumstances such as bad weather, sea conditions, or technical issues with the vessel. In such cases, passengers may request rescheduling or follow the applicable operator policy.
- Check-In: Passengers are required to check in at least 60 minutes before the scheduled departure time.
- ID Requirement: All passengers must present a valid identification card or passport during check-in.
- Late Arrivals: Passengers who fail to arrive or check in on time may miss the departure and the ticket fare may be forfeited.
Cancellation Policy
- Cancellations more than 7 days before the travel date – eligible for a 100% full refund.
- Cancellations between 3–7 days before the travel date – eligible for a 50% refund.
- Cancellations less than 48 hours before the travel date – non-refundable.
- No-shows or late arrivals – no refund will be issued.
Chargebacks
- No Chargebacks : Customers who have purchased a boat ticket and received services from the boat operators, including shuttle services, cannot charge back for any reason.
Reschedule Policy
- Rescheduling with the same operator is free if requested at least 48 hours before departure and based on seat availability. Switching to a different operator incurs a cancellation fee as per the policy.
