About This Site
Who Own This Website?
This website is provided by PT. Bali Reservasi Indonesia, a legitimate and licensed tour operator based on Bali, Indonesia.
Why should I book with Axestonefastcruise.com?
We are a reliable tour operator and are a very well known fast boat agent for most fast boat companies in the area. We have three years experience organizing fast boat trip for visitors in Bali, Gili island, and Lombok. We are also an active contributor on several travel forums e.g. Trip Advisor.
How do I know your site is secure?
Your payment is processed either by Doku payment system, one of the most secure payment gateway for online transactions which apply SSL (Secure Socket Layer) technology to encrypt your information so other people cannot catch it.
What do you do with my personal information?
We use your personal information to provide the product or service you have requested. In the unlikely event of legal case, we may use your personal information for legal process if requested. Please refer to our Privacy Policy.
Covid-19 Update
What are the Travel Requirements during Covid-19?
Nusa Lembongan and Nusa Penida: NO TEST or VACCINE needed! (province Bali). You are only required to use a mask and keep distance and bring hand sanitizer
Transport
Is the transfer service inclusive of my ticket price?
Pick up & Drop off service within some areas in Bali (Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Sanur, Ubud & Denpasar ) are inclusive the price. For transfer service in Nusa Lembongan or Nusa Penida can be arranged personally.
Additional charge for outside areas pick up services: (Airport, Nusa Dua, Uluwatu, Pecatu, Canggu) at IDR 250.000 net/car/way ( maximum 4 persons)
In case transfer service is not required passengers need to be at the Harbor at the latest 30 minutes before departure time.
Because of the COVID-19 pandemic, a lot of fast boat operators have temporarily suspended their free hotel transport service. We can offer you a transport service during the booking for an additional fee.
Ports of Departure
What are the Ports of Departure?
Fast Boat Departure Points for Bali/Nusa Penida
Bali all ports: Sanur Port (Sanur Beach Street Walk, Sanur Kaja)
Nusa Penida: Nusa Penida Port (Banjar Nyuh Nusa Penida)
My Reservation
Do I receive a ticket for my reservation?
Your fast boat ticket will be issued by the fast boat company on the date of service, once the payment is completed.
Is it possible to modify my reservation?
Reservation modification is allowed by advance notification at a minimum of 1 x 24 hours before the departure date. Unless any Urgent circumstances you are welcome to contact us or your selected fast boat company. Contact details are provided on your reservation confirmation.
What should I do if I have not received any Booking Confirmation?
Try to check your junk/spam mail otherwise, you may contact us at info@balirsv.com or by Whatsapp button on this site.
When do I receive a confirmation?
Reservation confirmation is received within a few minutes after the online booking is completed. It will be sent to the email address registered on the booking request.
How do I know if my reservation is valid?
You will receive official confirmation from us after the booking is completed. And we will reconfirm your arrangement (departure time, pick up service, etc) one (1) day before the date of service to your valid contact number and email address.
Sequence of Service
How does our service works?
1. Ticket Booking is made Online/Offline via WhatsApp/message/e-mail or phone
2. Customer will receive Booking Confirmation
3. Agent will reconfirm transfer arrangement via WhatsApp/message/e-mail or phone
4. If pick up is required, our driver will take customers from their accommodation and bring them to the Harbor
5. Payment has to be done on departure (before boarding) at our Harbor office by Cash/Credit Card unless tickets are being paid in advance
6. Customers will receive tickets before boarding after the payment process
7. On departure date to Nusa Penida, customers who booked return tickets need to be at Harbor 30 minutes before departure to check-in at counter fast boats.
8. Customers need to register their drop-off point and claim for the transfer once arrived back in Bali. Our driver will take you to their appointed location (additional charge is applied for places outside of the free zone.
Payment
How do I pay for my fast boat booking?
Payment can be made via Doku payment system, Credit Card, Virtual Account, Alfamart and Bank Transfer. After your order process is successful.
What currency is applied?
All transactions will be in Indonesian Rupiah (IDR) and the price is another currency that will be converted to IDR based on the valid exchange of the respected company.
Are taxes included the price?
Yes, prices are net. Taxes are included.
Cancellation
Can I cancel my reservation?
Pembatalan reservasi dapat dilakukan dengan pemberitahuan terlebih dahulu melalui email/telepon minimal 24 jam sebelum waktu keberangkatan.
Can I re-book fastboat seats after cancellation?
Yes, re-booking seats are possible however it will be based on the availability upon booking is requested. There could be limited seats for a last-minute request
What should I do if I have to cancel my reservation at the very last minute?
You can contact Fast Boat company by finding their details on the reservation confirmation. Tell them your reason for canceling your trip and if you need an alternative schedule.
Miscellaneous
How long is Sanur, Bali to Nusa Penida by fast boat?
The fast boat transfer is about 35 minutes.
Who are not accepted to travel on fast boat?
Pregnant women, senior traveller with unsupported health condition.
Is any insurance covered by Axestonefastcruise.com ?
We are a booking agent that provides service to book their fast boat ticket thus not any insurance covered by our end. Insurance is provided by fast boat operators however it is best to have your own travel insurance.